Refunds & Exchange Policy

Returns & Exchanges

We warranty all ornaments free of manufacturer defects. In the event that you've received an ornament that has a defect, please let us know immediately. While rare, we are aware of how errors like this can cause upset. We are extremely sensitive to this issue, and will replace any ornament deemed to contain a defect. You may not need to exchange the original ornament. In most cases, the defective ornament can be thrown away. Just let us know what the problem is, and we'll let you know if we want to pick it up or discard it. We will also gladly receive any non-custom-created merchandise returned at customer expense for a full product refund if notified within 30 days of order placement.

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